Most likely, your IT team is exploring ways to use software to help solve your company’s objectives. These may include increasing departmental productivity and efficiency, reducing operational costs, increasing sales and more. From our work with some of the largest brands in the world, we’ve seen first hand, and so have many other forward-thinking companies, how impactful custom enterprise applications are becoming because of its power to accomplish these objectives and so much more.
Leveraging custom enterprise applications can help you save money, react quickly to changes in the market, and interpret the massive amounts of valuable customer and product data your company generates. In this guide, we’ll highlight how custom enterprise applications have helped some of the world’s most innovative companies met their departmental objectives.
Expanding Business Opportunities with Real-Time Data Analytics
The Internet of Things (IoT) gives today’s enterprises the unparalleled ability to gather, process, and interpret data. Companies can now gather and interpret data from customer behavior and product performance in real-time that was once never possible. And because of these insights, IT executives can more clearly identify new ways to impact bottom-line by learning more about its customers to increase sales and also finding strategic ways to slash operational costs.
Rheem Creates New Sales Opportunities Through Data
Rheem is a global leader in air and water solutions and always strategizing new, innovative ways for custom software to meet its business objectives. Because of the nature of its business, the manufacturing powerhouse relies on independent contractors to sell its products, and Rheem knew it needed a custom solution to connect with the end consumer. We partnered with Rheem to help them strategize, architect and implement a custom software IoT ecosystem, that would bridge the gap between the manufacturer and the end customer—a group that Rheem struggled to gather any type of data on.
Now that Rheem’s world-class water heaters are connected to a smooth, strong and stable cloud through sensors, the company and has access to data on how customers are using the products. With this information now connected and displayed in an easy-to-use mobile application, contractors out in the field can proactively service products before they wear out and upsell customers on complementary products based on how they use the equipment.
Rheem’s sophisticated software application doesn’t just make its contractors’ jobs easier; it gives them an incentive to recommend Rheem’s products over competitors’ products. They know that when they install Rheem’s water heaters, they will have access to data that allows them to better serve their clients and generate more sales through upsell opportunities.
Ultimately, empowering contractors to recommend its products gives Rheem an advantage over its competitors and helps the company drive more revenue.
Reducing Costs through Real-Time Analytics
In today’s agile market, it is no longer sufficient to make business decisions based on assumptions. Your organization needs solutions that can be measured in real-time through tracking and analytics.
In fact, having real-time, up-to-date access to your enterprises’ data is crucial to making cost-saving decisions. By connecting company assets, such as inventory and machinery, and the data they generate to the cloud with custom enterprise applications, your company can respond to problems and threats before they impact your bottom line. Even more important is knowing what data is necessary for your business objectives.
UPS Increases Fuel Efficiency and Saves Money with Custom Fleet Management Software
Managing more than 20 million shipments each day, Fortune 500 United Parcel Service (UPS) relies on efficiency to keep operating costs low. With Amazon testing its own delivery services, which would cut out its dependence on companies like UPS, the shipping services provider has even more incentive to ship packages as quickly as possible.
In the past, UPS has relied on the intuition of seasoned drivers to establish the most efficient delivery routes. To test the efficiency of these routes, the logistics company designed an intricate fleet management system that collects data and calculates the most efficient routes. Fleet sensors capture more than 200 data points in real-time—including engine performance, the number of stops, speed, mileage, and more—to identify routes that would allow drivers to deliver shipments faster and use less fuel in the process.
UPS found that its data-driven technology returns more cost-effective routes every time. In addition to reducing its carbon emissions by 13,000 metric tonnes, UPS saves more than $400 each year through its fuel-efficiency strategy.
Empowering Workers Through Innovative Solutions
The most important company asset that custom enterprise applications affect is your employees. Because employee productivity drives your company’s growth, it’s important to invest in digital tools that empower them to do their best work. However, Oracle found that only 44% of employees believe that their company is providing them with the right technology to support their work.
How can you ensure your business is doing everything possible to support employees through technology? Once you understand exactly how your workers perform their jobs, you can begin to identify ways to increase productivity and job satisfaction using custom enterprise software.
Bank of America Accelerates Productivity by More Than 10% With Sociometric Sensors
In 2013, Bank of America launched an IoT solution to address the common enterprise challenge of increasing employee productivity. The global financial company recruited 90 call-center employees to wear sensors for several weeks to collect data on their tone of voice, speaking speed and volume, and body movements.
Bank of America’s data-backed study led to an incredible revelation: when employees took breaks together, they collaborated on ways to solve workplace problems. By integrating group brainstorm sessions outside of employee breaks, the company overall productivity surged by more than 10%.
Avoiding Human Errors for Safer, More Cost-Effective Products
Even the smallest human errors can result in workplace injuries, data breaches and other problems for your company. In fact, human error accounts for nearly 40% of all corporate data breaches. However, errors are inevitable, especially when employees are asked to work as quickly as possible or to remember and follow complex procedures.
It is often easier and more cost-effective for companies to focus on error prevention rather than remedy them after the fact. From simple tasks like data entry to complex operations like manufacturing and quality assurance, companies can use enterprise applications to augment or replace humans in their business operations and create a more consistent environment. By replacing low-level tasks with technology, your employees can contribute to your organization on a much more strategic level.
Fortune 100 Car Manufacturer Reduces Risk of Dangerous Product Defects with Machine Learning
For global manufacturing companies, reducing human errors isn’t just a cost-saving measure–it is vital to saving lives. To conduct more accurate quality assurance checks, we worked with a leading car manufacturer to develop a browser application that used machine learning models to detect product flaws as vehicles come off the assembly line.
With machine learning, the data is only useful if it has the capacity to collect enormous amounts of data to train the models. As the brand’s quality assurance application collects more data, the machine learning models can better predict flaws, leading to more powerful data analysis.
By automating its inspection technology, the manufacturer has vastly improved its supply chain efficiency and reinforced its reputation as a forerunner in automotive safety.
If your company’s enterprise applications no longer help you achieve your business goals, the next step is to partner with a custom software company to build a custom, scalable strategy. Your company needs the right mix of experienced software engineers and business strategists to identify the right solutions to your top challenges.
Curious what an ecosystem of custom digital enterprise tools can do for your company? Schedule a consultation with our business strategists today.