- Value-Added Services with EcoNet™ Applications
- Empowering Contractors with Sales Enablement Tools
- A Modern Architecture for Rheem Manufacturing
- Enabling an Ecosystem of Partnerships
To offer the most value to existing customers, Rheem prioritized building consumer-facing applications on
the IoT platform. Stable Kernel built digital services and apps that provided homeowners with more effective and valuable Rheem products, making their lives more convenient. Application features included control, scheduling, urgent alerts, and energy usage statistics that augmented the physical machine beyond its base capabilities. By adding digital services to its products, Rheem improved product engineering and product value for customers – leading to greater brand awareness and customer demand.
To help contractors increase long-term sales opportunities, Rheem developed applications that provided on-the-go access to data and insights. This solution is bundled with other common tasks a contractor has to perform when installing equipment. The information helps contractors to predict maintenance and service events and relays the information to homeowner-selected contractors. By making it easier to manage the sales and product lifecycle, the contractor is empowered to recommend Rheem to homeowners.
Rheem’s internal development team built the first IoT platform for EcoNet™ products. As a cloud agnostic software team, Stable Kernel connected Rheem’s water heaters and HVAC units to Rheem’s existing AWS cloud infrastructure to transmit data and receive commands. Stable Kernel built cloud services to secure and manage the data going to and from those devices and added digital services available through modern APIs that allowed authorized applications and services to interface with Rheem equipment and customer data. The solution produced rich, useful insights for homeowners, contractors, and the manufacturer.
As Stable Kernel and Rheem’s partnership evolved and we gained deeper insights into business operations, an opportunity emerged to strengthen the infrastructure of the EcoNet™ applications to improve the power and performance of the IoT platform. As a team, Stable Kernel and Rheem architected a backend infrastructure to create a fault tolerant, efficient platform built to scale.
A well-architected platform enabled seamless, efficient data collection from Rheem’s smart devices. More importantly, it surfaced the opportunity to collect and analyze data from the environment the products operate within through open APIs. Rheem unlocked new possibilities for driving revenue and consumer demand through access to more data and smart partnerships simply by extending the IoT system to other players in the manufacturing ecosystem like Nest. With additional data collected from previously unidentified players in the manufacturing space, Rheem transformed into the central hub of data insights.
By integrating with Rheem’s IoT platform, electric utility providers can offer Rheem customers the option of receiving a rebate for reducing energy usage during peak hours. Through open APIs, electric utility providers can remotely control Rheem customers’ EcoNet™ products to manage energy efficiency based on elevated demand response.