- Collaborating to Create a Seamless Mobile Banking Experience
- Software Development
Sallie Mae approached Stable Kernel with the understanding that its customers’ are increasingly accessing its services while on the go. Though Sallie Mae has its own internal mobile experience team, it partnered with Stable Kernel to take advantage of our established history of mobile strategy expertise.
Together, we conceived a solution to integrate mobile software with secure banking software, while ensuring adherence to the company’s brand guidelines and native mobile experience standards. Keeping in mind how and when users would access the app, we designed a simplified user experience that allows customers to access loan information and make payments in a matter of seconds.
We guided Sallie Mae’s internal team through its first agile development project to build iOS and Android applications and an Apple Watch extension that complements the lender’s mobile strategy. Knowing the majority of Sallie Mae’s customers were Apple-based users, we started with iOS to quickly gain a return-on-investment with super users. Android was the logical next step to ensure its entire customer base has access to its loan management tools.